A platform tool to manage both the virtual agent and call centers for Expedia sites. RoleLead UX Design Date2018 – 2020 Business goalDesign a best in class tool to manage the communication platform for all of the Expedia sites. Success metricPlatform adoption...
Scout media RoleSenior UX Design Date2014 – 2015 Business goalDesign a sports media site that showcases the many super fan subsites. Success metricIncrease traffic to site. Worked withCEO, PM, and Front End Dev Research I have to admit that I am not the biggest sports...
As the Lead UX designer for the Communities Team, I helped to maintain the backlog of work for the team and worked closely with the Product Team to design features to help customers make more informed purchase decisions. Design: Product Detail Page reviews Worked on...
Worked on a special project for Amazon shopping app, for Kindle Fire devices. The goal was to improve the search flow for these devices. Split view results for search Incorporating the search results list view to appear next to a full product page was the final...
I took a contract gig with Microsoft Office Labs, and helped out with concepts for software for the distributed workforce using Office. Pre Slack and Microsoft groups, Tuvalu is a working prototype to help bring teams closer together. Tuvalu wireframe Social...